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Warranty & Return

zanbase stands behind the quality of everything we sell and wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we're here to help.

30 Days to Return

If you are not fully satisfied with your new purchase, you can return it to our Europe or the United States local warehouse for a refund within 30 days from the date your item was received. But the buyer will be also in charge of the return shipping. If the return items damaged in transit, there will be a responsibility for the customer. All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting our Customer Service through any of the methods provided on our Contact Us page.

Return DOA (Dead on Arrival) Item

If you receive faulty or broken items within 7 days after delivery, you can return it to us for exchange or refund. And we are responsible for returning shipping.
Please complete the process, we need the following documents:
1.Take pictures (below 2MB) of the item and send it to our support center.
2.We will review your case and resolve it within ONE business day.

Incorrect items

If you ordered the wrong item or the wrong size:
We accept returns for refund or exchange. Please note that the customer is responsible for all shipping costs and these are non-refundable.

Missing Items/Accessories

1. Please check the shipping information on your account. Sometimes your order is shipped as separate packages.
2. If you have received all of your packages but didn’t receive all of your items, please take pictures of the packing information and send them to our support center. We will be happy to help you resolve this issue.

Notes For Returns

Items must be returned with the following characteristics:
In their original state with all labels, tags,and original packaging.
Must follow the return RMA instructions given by our staff via the Ticket Center.
Please contact our customer service team if you have further questions.